Your privacy matters to us. This Privacy Policy explains how phelwin collects, uses, stores, and protects your personal information when you use our platform. Please read it carefully before creating your account.
phelwin ("phelwin," "we," "us," or "our") is committed to protecting the privacy and personal data of all users who access or use the phelwin platform at https://phelwin.org (the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect personal information in connection with your use of the Platform, in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations.
This Policy applies to all personal data collected through the Platform, including data provided during account registration, identity verification, financial transactions, gameplay, customer support interactions, and any other use of phelwin's services. By creating an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
If you do not agree with the terms of this Policy, please do not register an account or use the phelwin Platform. For questions or concerns about how your data is handled, please refer to Section 13 of this Policy.
phelwin collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of information we collect include:
We collect this information directly from you when you register, make transactions, or contact support; automatically through cookies and tracking technologies when you use the Platform; and from third-party identity verification and payment processing partners where necessary to fulfill our legal and regulatory obligations.
phelwin uses the personal data we collect for the following purposes:
Under the Data Privacy Act of 2012 and its implementing rules, phelwin processes your personal data on the following legal bases:
phelwin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
In all cases where we share your data with third parties, we require those parties to maintain appropriate technical and organizational security measures and to use your data only for the specific purpose for which it was shared.
phelwin uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and collect usage analytics. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information about the specific cookies we use, please contact our support team.
phelwin retains your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our internal data disposal procedures.
phelwin implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:
While phelwin takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. We encourage you to use a strong, unique password for your phelwin account and to notify us immediately if you suspect any unauthorized access.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phelwin:
To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 13. We will respond to all verified requests within thirty (30) calendar days, or within such extended period as permitted by applicable law.
The phelwin Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. phelwin does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately suspend the associated account, delete the data, and void any transactions conducted during the period of underage access.
If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to phelwin, please contact our support team immediately so that we can take appropriate action. We take underage access to gambling platforms extremely seriously and maintain robust age verification procedures to prevent it.
phelwin primarily processes and stores your personal data within the Republic of the Philippines. In certain circumstances, your data may be transferred to or accessed by our service providers located in other countries, for example in connection with cloud hosting, game software delivery, or technical support services.
Where such international transfers occur, phelwin ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to maintain data protection standards equivalent to those required under the Data Privacy Act of 2012. By using the phelwin Platform, you consent to such transfers where they are necessary to provide our services to you.
phelwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.
The most current version of this Policy will always be available on this page, with the effective date clearly indicated at the top. Your continued use of the phelwin Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way phelwin handles your personal data, please contact our Data Protection Officer. Our Filipino support team is available 24 hours a day, 7 days a week to assist you.
Email: [email protected]
Support Hours: 24 hours, 7 days a week
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data protection rights have not been adequately addressed by phelwin.
All data transmitted between your device and phelwin is protected by TLS encryption. Sensitive data at rest — including your financial details and identity documents — is encrypted using AES-256 standards, keeping your information safe at every step.
phelwin processes all personal data in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012. We are registered with the National Privacy Commission and uphold the rights of every Filipino player on our platform.
phelwin never sells, rents, or trades your personal data to third parties for marketing purposes. Your information is shared only with trusted service partners strictly necessary to deliver our services, and always under binding confidentiality agreements.
As a Filipino player, you have the right to access, correct, delete, and port your personal data held by phelwin. Submit a data subject request anytime by contacting our support team, and we will respond within 30 calendar days.
We use only necessary, functional, and — with your consent — analytics cookies. We do not deploy hidden trackers or share cookie data with advertising networks. You can manage your cookie preferences through your browser settings at any time.
phelwin retains your data only for as long as legally required — typically five years for transaction records under AMLA — and securely deletes or anonymizes data once the retention period expires. No indefinite data hoarding, ever.
Your data is protected, your privacy is respected, and your gaming experience is backed by a team of Filipino support professionals available around the clock. Must be 21 years or older to play.